With literally thousands of web hosting providers to choose from, what makes Digital Crocus different? These days anyone with a little time and money to invest and a minimal amount of expertise can set up a web hosting company with a reseller account or a dedicated server running an out-of-the-box control panel solution such as cPanel. So what is it about Digital Crocus that makes us stand out from the crowd?
- We operate and maintain our own servers. We do not rely on reseller accounts from larger hosting providers to provide our web hosting services – the servers we use to host your website are our own. We have highly trained system administrators and engineers who understand our system inside and out who are responsible for keeping the system reliable, fast and secure.
- All of our control panel software was built from the ground up by our team of highly skilled software engineers. Our system has been designed right from the beginning to be easier to use, more robust and more flexible than the standard pre-packaged solutions that many of the generic web hosts provide. Our lead software developers aren’t just employees; they hold a direct stake in the company, so their pride and attention to detail have gone into writing every single line of code that runs our system. We’re uniquely able to respond to customer feedback with actual direct changes to our system and on the rare occasions when there’s a problem, the same people who developed the system are on hand to diagnose and fix it.
- Digital Crocus was established in 2001 and we’re growing at a steady pace and making a healthy profit; we have an established customer base and we’re here to stay. Unlike some of the start-ups who think they can make a quick buck from web hosting and then when they realise there’s no quick buck to be made; sell off the few customers they manage to gain to another equally bad hosting provider – at Digital Crocus we’ve made a commitment to our customers and we intend to keep all of our customers for as long as they want to stay with us.
- Our system, control panel, website and knowledgebase are all under active development; we respond to feedback and are constantly striving to improve the service we offer.
- We don’t oversell our bandwidth and disk quotas. Overselling is a practice that many of the less reputable web hosts use to make their offers seem better than they actually are – you sell hosting accounts with significantly higher quotas than you can feasibly provide on the assumption that most users will not make full use of them. This works fine until you get a few users who actually do make full use of their quotas, this will often bring a server to its knees, or worse, the less reputable hosts will simply close these users’ accounts. For more information on this deceptive practice, see our article: “The Myth of Unlimited Bandwidth”. At Digital Crocus we do not oversell our packages – the quotas you see are the quotas we are capable of providing. This allows us to offer a robust, stable hosting platform based on honesty and respect for our customers.
- We understand that an important quality in a web host is flexibility – we offer flexible payment terms, and if you’re late with a payment, we won’t immediately disable your website. If you go a little over quota for a couple of months, no problem, we’ll give you plenty of time to reduce your usage or discuss your options with us before we pull the plug. We understand that your website staying online is important to you and we’ll do our best to keep it that way. If you need different quotas or options to the standard packages we offer, simply contact us and we’ll be happy to arrange a custom package. If you need some software or libraries installed on our server, we’ll do our best to install it for you.
